Terms of service

Who we are

Level Up Automotive LLC ("Level Up", "we") is a mobile mechanic serving the Denver metro area of Colorado. By using this website or booking service with us, you agree to these terms.

Quotes and approval

Estimates are free. Diagnostic time is a separate charge, quoted before we start.

Every repair gets a written quote with parts and labor broken out. No repair is done until you approve it. If we find something else once the work is under way, we stop and quote it before going further.

Quotes are based on the information available at the time and on current parts prices. They may change if the vehicle's condition differs from what was described or if parts prices change before you approve.

Appointments and the work site

Appointment times are estimates. Traffic, weather and earlier jobs can move them, and we will tell you if we are running late.

You confirm that you own the vehicle or are authorized to have it repaired, and that we have permission to work where it is parked. The location needs to be reasonably safe and legal to work in. We may reschedule if weather or site conditions make the work unsafe.

Please remove valuables from the vehicle before we arrive.

Parts

Parts are OEM or OE-equivalent unless your quote says otherwise. Replaced parts are shown to you and are yours to keep if you ask before we leave.

Payment

Payment is due when the work is complete. We accept card, cash and Zelle.

Warranty

Parts and labor we supply are warranted for 12 months or 12,000 miles, whichever comes first, from the date of service.

The warranty does not cover parts supplied by the customer, normal wear, damage from accidents, misuse, neglect, racing or off-road use, or later work or modifications by someone else.

To make a warranty claim, contact us first at levelupautorepair@gmail.com or (720) 602-5842 so we can inspect and fix it. We are not responsible for repairs done elsewhere without our prior approval.

Text messages

If you give us a mobile number, you agree to receive texts about your quote, appointment, service and invoice, and an occasional review request. Message and data rates may apply. Reply STOP to opt out or HELP for help. See the privacy policy for how we handle your number.

Limitation of liability

To the extent the law allows, our liability for any job is limited to repairing or replacing the work we did, or refunding what you paid for it. We are not liable for indirect or consequential losses such as lost time, rental cars or lost income, or for existing conditions of the vehicle that were not part of the approved work.

The website

The information on this site is general and may change. Content, photos and branding belong to Level Up Automotive and may not be copied without permission. Do not misuse the booking form or submit false information.

Governing law and changes

These terms are governed by the laws of the State of Colorado. If we change them we will update the date at the top of this page; the terms in effect when you book apply to that job.

Questions: Level Up Automotive LLC, levelupautorepair@gmail.com or (720) 602-5842.